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Middle Leader Certificate: Managing & Embracing Conflict: 31 March-01 April 2025

Middle Leader Certificate: Managing & Embracing Conflict: 31 March-01 April 2025

Monday 31 March (05:00 – 07:00 London)

Monday 31 March  (08:00 – 10:00 London Time)

Monday 01 April (05:00 – 07:00 London)

Monday 01 April   (08:00 – 10:00 London Time)

Delivered virtually via Zoom you will need to attend all 4 virtual sessions in order to gain the certificate.

Please note: The timings of this course have been designed to accommodate as many time zones as possible. If you are interested in attending this course at a different time of day, it also runs on 03 & 04 April.

Facilitated by: Helen Morgan

Being able to manage and embrace conflict effectively is an essential part of middle leadership if teams and individuals are to maintain a shared sense of purpose and direction. As a middle leader, one of the greatest challenges in managing and embracing conflict is managing yourself and making sure that communication is clear and effective.

During this course, participants learn to identify conflict and what their roles and responsibilities are within such a situation. They develop strategies to manage emotions, manage change and learn how to separate the personal from the professional. On a practical level, participants learn how to have difficult conversations and practise different techniques in a safe and supportive environment.

 By the end of the course, participants will have a practical toolkit of strategies and protocols to manage and embrace conflict successfully in a range of contexts.

Key Questions:

  • Why does conflict occur and what is the role of the leader?
  • How can leaders manage and embrace conflict within their team?
  • How can successful leadership of change help leaders to navigate through conflict effectively?
  • What strategies and approaches can leaders use to manage difficult conversations?