Middle Leader Certificate: Managing & Embracing Conflict: 01-02 May 2025

Facilitated by: Helen Morgan

Being able to manage and embrace conflict effectively is an essential part of middle leadership if teams and individuals are to maintain a shared sense of purpose and direction. As a middle leader, one of the greatest challenges in managing and embracing conflict is managing yourself and making sure that communication is clear and effective.

During this course, participants learn to identify conflict and what their roles and responsibilities are within such a situation. They develop strategies to manage emotions, manage change and learn how to separate the personal from the professional. On a practical level, participants learn how to have difficult conversations and practise different techniques in a safe and supportive environment.

 By the end of the course, participants will have a practical toolkit of strategies and protocols to manage and embrace conflict successfully in a range of contexts.

• Why does conflict occur and what is the role of the leader?
• How can leaders manage and embrace conflict within their team?
• How can successful leadership of change help leaders to navigate through conflict effectively?
• What strategies and approaches can leaders use to manage difficult conversations?